SaaS Renewals Lead – Remote & Cross-Functional Ops

Cisco; North Carolina; Remote; USD 144,000 - 184,000; Full time

Job summary

Cisco is seeking a Business Development Manager for Splunk Renewals in a remote setting. The role focuses on managing day-to-day renewals operations, expanding recurring revenue, and coordinating across Sales, Renewals, Customer Experience, Finance, Product, and Operations to drive outcomes.

With 5+ years in SaaS renewals or related fields, you will monitor renewal pipelines, identify risks, and implement scalable processes using automation and BI tools.

Qualifications

• 5+ years of experience in SaaS renewals, recurring revenue operations, subscription business management, or related field.
• Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
• Analytical, organizational, and problem-solving skills with the ability to translate data into actionable insights.
• Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
• Experience with CRM, renewals management systems, business intelligence tools, and workflow automation.

Responsibilities

• Manage day-to-day renewals operations and coordinate key activities to ensure efficient renewals.
• Drive renewal performance, monitor pipeline, retention, attrition, and expansion; identify risks and opportunities.
• Lead cross-functional execution with Sales, Renewals, Customer Experience, Finance, Product, and Operations.
• Improve processes by standardizing workflows, automating tasks, and leveraging digital tools.

Skills

SaaS renewals

Recurring revenue operations

Cross-functional coordination

Analytical problem solving

Stakeholder management

Tools

CRM

Renewals management systems

Business intelligence tools

Workflow automation

Job description

Cisco is seeking a Business Development Manager for Splunk Renewals in a remote setting. The role focuses on managing day-to-day renewals operations, expanding recurring revenue, and coordinating across Sales, Renewals, Customer Experience, Finance, Product, and Operations to drive outcomes.

With 5+ years in SaaS renewals or related fields, you will monitor renewal pipelines, identify risks, and implement scalable processes using automation and BI tools.