Lead SaaS Renewals & Revenue Operations

Cisco; Richardson (TX); On-site; USD 144,000 - 184,000; Full time

Job summary

Cisco is seeking a senior renewals operations professional to oversee day-to-day renewal activities and drive cross-functional execution across Sales, Renewals, Customer Experience, Finance, Product Management, and Operations. You will monitor pipeline, retention, attrition, and expansion, and implement scalable processes that reduce manual work.

You will also develop and maintain business reviews, dashboards, and actionable insights to inform decisions and improve renewals health, while guiding

Qualifications

• 5+ years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field.
• Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
• Analytical, organizational, and problem-solving skills, with the ability to translate business data into actionable insights.
• Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
• Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels.

Responsibilities

• You will help manage day to day renewals business operations while owning and coordinating key business activities, operational processes, and follow-through priorities to ensure the renewals business runs efficiently and consistently.
• Lead cross-functional execution and Partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove execution barriers, and align teams on business priorities.
• Improve processes and operational efficiency by identifying gaps, streamlining workflows, standardizing repeatable processes, and implementing automation and digital tools to reduce manual effort and improve scalability.
• Support business planning and reporting by developing and maintaining business reviews, performance reporting, dashboards, and actionable insights to inform decisions and maintain visibility into renewals health and execution.

Skills

SaaS renewals

Cross-functional coordination

Analytical thinking

Stakeholder management

Tools

CRM systems

Renewals management tools

BI tools

Workflow automation

Job description

Cisco is seeking a senior renewals operations professional to oversee day-to-day renewal activities and drive cross-functional execution across Sales, Renewals, Customer Experience, Finance, Product Management, and Operations. You will monitor pipeline, retention, attrition, and expansion, and implement scalable processes that reduce manual work.

You will also develop and maintain business reviews, dashboards, and actionable insights to inform decisions and improve renewals health, while guiding