Renewals Program Leader – Growth & Retention

Cisco; Miami (FL); On-site; USD 135,000 - 171,000; Full time

Job summary

Cisco is seeking a Senior Renewal Programs Manager to lead strategic and operational initiatives that improve renewals performance, recurring revenue, and customer retention across Cisco and Splunk. You will translate business strategy into roadmaps, align cross-functional teams, and leverage data and forecasting to drive measurable outcomes.

This role requires 5+ years of experience in software renewals or recurring revenue models and familiarity with CRM tools such as Salesforce and Clari.

Qualifications

• 5+ years of related experience.
• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Analytical skills with data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
• Experience defining and tracking KPIs, including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency.

Responsibilities

• Translate business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities and measurable outcomes.
• Leverage data, analytics, and AI-enabled insights to improve forecasting and identify renewal risks and opportunities.
• Establish program governance, performance metrics, and accountability frameworks to drive visibility and mitigate risks across complex initiatives.
• Partner with senior leaders to streamline renewals operations and deliver continuous improvements that enhance business performance and customer outcomes.

Skills

Program mgmt

Cross-functional

Analytics

Forecasting

KPI tracking

CRM tools

Sales ops

Education

PMP

CPMAI

Lean Six Sigma

Tools

Salesforce

Clari

Job description

Cisco is seeking a Senior Renewal Programs Manager to lead strategic and operational initiatives that improve renewals performance, recurring revenue, and customer retention across Cisco and Splunk. You will translate business strategy into roadmaps, align cross-functional teams, and leverage data and forecasting to drive measurable outcomes.

This role requires 5+ years of experience in software renewals or recurring revenue models and familiarity with CRM tools such as Salesforce and Clari.