SaaS Renewals & Revenue Operations Lead

Cisco Systems, Inc; Austin (TX); On-site; USD 144,000 - 184,000; Full time

Job summary

Cisco Systems, Inc. in Austin, TX is seeking an experienced renewals operations leader to manage day-to-day renewal activities and own cross-functional execution that keeps the renewals business running efficiently and predictably.

You will partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to remove bottlenecks, improve processes, and deliver dashboards and insights that inform strategic decisions and sustain revenue growth.

Qualifications

• 5+ years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field.
• Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
• Analytical, organizational, and problem-solving skills, with the ability to translate business data into actionable insights.
• Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
• Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels.

Responsibilities

• Manage day-to-day renewals operations and own key renewal activities.
• Coordinate cross-functional execution with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations.
• Identify gaps, streamline workflows, and implement automation to improve scalability.
• Develop and maintain business reviews, performance dashboards, and actionable insights for renewal health.

Skills

Renewals experience

Cross-functional collaboration

Analytical skills

Process improvement

Stakeholder management

Tools

CRM software

Renewals management systems

BI tools

Workflow automation

Job description

Cisco Systems, Inc. in Austin, TX is seeking an experienced renewals operations leader to manage day-to-day renewal activities and own cross-functional execution that keeps the renewals business running efficiently and predictably.

You will partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to remove bottlenecks, improve processes, and deliver dashboards and insights that inform strategic decisions and sustain revenue growth.