Renewals Operations Lead (SaaS) - Remote

Cisco; Seattle (WA); Remote; USD 144,000 - 184,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Disability and life insurance

Paid holidays and time off

Job summary

Cisco, the technology leader, is seeking a Business Development Manager for Splunk Renewals in a remote capacity across the United States. You will manage day-to-day renewals operations, coordinate cross-functional activities, and drive improvements in renewal performance and recurring revenue.

You will collaborate with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, optimize workflows, and deliver actionable insights through dashboards and

Qualifications

• 5+ years of experience in SaaS renewals or subscription business management.
• Experience coordinating cross-functional initiatives across Sales, Renewals, Customer Experience, Finance or Operations.
• Strong analytical, organizational and problem-solving skills with data-driven insights.
• Ability to influence outcomes across teams and leadership levels.
• Experience with CRM, renewals tools, BI, and automation.

Responsibilities

• Help drive renewal performance and pipeline health by monitoring metrics and coordinating actions.
• Lead cross-functional execution with Sales, Renewals, Customer Experience, Finance, Product Management and Operations.
• Improve processes by identifying gaps, standardizing workflows, and implementing automation to scale.
• Support business planning by creating reviews, dashboards, and actionable insights for renewals health.

Skills

Cross-functional coordination

Analytical thinking

Stakeholder management

Communication

Tools

CRM systems

Renewals management platforms

BI / dashboards

Workflow automation

Job description

Cisco, the technology leader, is seeking a Business Development Manager for Splunk Renewals in a remote capacity across the United States. You will manage day-to-day renewals operations, coordinate cross-functional activities, and drive improvements in renewal performance and recurring revenue.

You will collaborate with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, optimize workflows, and deliver actionable insights through dashboards and