Renewals Ops Manager - SaaS Growth & Cross-Functional

Cisco Systems, Inc; Chicago (IL); On-site; USD 144,000 - 184,000; Full time

Benefits offered by this job

Paid holidays

Vacation days

Volunteer days

Job summary

Cisco Systems, Inc. is seeking a Senior Renewals Operations Manager to own day-to-day renewals processes and coordinate cross-functional activities across Sales, Renewals, Customer Experience, Finance, Product Management, and Operations. You’ll drive renewal performance and maintain visibility into health metrics.

The role emphasizes data-driven decision making, process improvement, and automation to scale recurring revenue while aligning teams on priorities and ensuring efficient operations.

Qualifications

• 5+ years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related field.
• Experience coordinating cross-functional initiatives and driving execution across Sales, Renewals, Customer Experience, Finance, or Operations teams.
• Analytical, organizational, and problem-solving skills, with the ability to translate business data into actionable insights.
• Experience improving business processes, managing operational workflows, and driving accountability across multiple stakeholders.
• Communication and stakeholder management skills, with the ability to influence outcomes across teams and leadership levels.

Responsibilities

• Help drive renewal performance and business outcomes, while monitoring renewal pipeline, retention, attrition, and expansion performance; identify risks and opportunities; and coordinate actions to improve recurring revenue results.
• Lead cross-functional execution and Partner with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations to resolve issues, remove execution barriers, and align teams on business priorities.
• Improve processes and operational efficiency by identifying gaps, streamlining workflows, standardizing repeatable processes, and implementing automation and digital tools to reduce manual effort and improve scalability.
• Support business planning and reporting by developing and maintaining business reviews, performance reporting, dashboards, and actionable insights to inform decisions and maintain visibility into renewals health and execution.

Skills

SaaS renewals

Cross-functional coordination

Analytical skills

Process improvement

Stakeholder management

Tools

CRM

Renewals systems

BI tools

Workflow automation

Job description

Cisco Systems, Inc. is seeking a Senior Renewals Operations Manager to own day-to-day renewals processes and coordinate cross-functional activities across Sales, Renewals, Customer Experience, Finance, Product Management, and Operations. You’ll drive renewal performance and maintain visibility into health metrics.

The role emphasizes data-driven decision making, process improvement, and automation to scale recurring revenue while aligning teams on priorities and ensuring efficient operations.