SaaS Renewal Manager - Customer Success & Contracts

AppZen; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Paid parental leave

Office perks like snacks and company events

Job summary

A leading AI finance technology company in Boston is seeking a Renewal Manager to manage contract renewals and serve as a key contact for customers. The ideal candidate will have experience in contract management within the B2B SaaS space and excellent communication skills. Join us to enhance customer success and drive efficiency in a fast-paced environment, along with a competitive compensation package.

Qualifications

• 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization.
• Strong organizational skills with the ability to manage multiple renewals simultaneously.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the renewal lifecycle for customer contracts.
• Act as the primary point of contact for customers during the renewal process.
• Facilitate the review, negotiation, and execution of renewal contracts.

Skills

Contract management

Customer communication

Organizational skills

Attention to detail

Salesforce proficiency

Education

Bachelor’s degree in business, finance, or related field

Tools

Salesforce

Customer Success Platform

Job description

A leading AI finance technology company in Boston is seeking a Renewal Manager to manage contract renewals and serve as a key contact for customers. The ideal candidate will have experience in contract management within the B2B SaaS space and excellent communication skills. Join us to enhance customer success and drive efficiency in a fast-paced environment, along with a competitive compensation package.