Customer Success & Renewal Manager

Team D3 - Now Symetri; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

2 weeks PTO annually plus flexible paid time off

Company group health insurance

401K Program with D3 matching

Short-term & Long-term Disability

Job summary

A software consulting firm in Charlotte is looking for a passionate Business Relationship Manager to support customers through onboarding and contract renewals. The role involves being the main contact for customers, resolving issues, and supporting sales efforts. Ideal candidates will have a college degree and 1-2 years of experience in customer service or inside sales. Competitive salary and benefits included.

Qualifications

• 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role.
• Experience working with CRM systems is very helpful.

Responsibilities

• Renew annual software and service contracts for territory sales.
• Act as the main point of contact for customers, resolving their issues directly.
• Take ownership of the customer relationship, prioritizing the customer's best interests.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Organization

Education

College degree or equivalent work experience

Tools

CRM Systems

Microsoft Office

Job description

A software consulting firm in Charlotte is looking for a passionate Business Relationship Manager to support customers through onboarding and contract renewals. The role involves being the main contact for customers, resolving issues, and supporting sales efforts. Ideal candidates will have a college degree and 1-2 years of experience in customer service or inside sales. Competitive salary and benefits included.