SaaS Renewals & Growth Specialist | Hybrid

Nexthink; Massachusetts; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible Hours and unlimited vacation

Hybrid work model

401(k) plan with company matching

Bonuses for referring successful hires

Job summary

Nexthink, the leader in Digital Employee Experience, is seeking an experienced Renewal Operations Manager to own contract renewals and expand subscription revenue with North American customers and partners. Based in Boston with a hybrid schedule, you will negotiate terms, track orders, and collaborate with Sales, Customer Success, and Marketing to maximize retention and growth.

You will analyze usage and satisfaction data, forecast renewal metrics, and report findings to leadership.

Qualifications

• 5+ years experience in a similar position.
• Strong business acumen, superior negotiation skills, and a customer service mindset.
• Experience in a SaaS company; high growth Scale-up experience is a plus.
• Highly organized, with attention to details.
• Demonstrates effective teamwork, independence, and a proactive, energetic approach, showcasing resourcefulness and success in a fast-paced environment.
• Salesforce experience is a plus.

Responsibilities

• Collaborate with clients to understand their renewal needs and maximize renewal rates.
• Maintain regular communication with clients and partners to ensure a seamless renewal experience.
• Identify opportunities for upselling or cross-selling products or services.
• Analyze usage patterns and satisfaction data to inform renewal strategies.
• Negotiate terms, pricing and contract details to achieve win-win outcomes.
• Maintain accurate records of all interactions and renewal processes.
• Collaborate with sales, marketing and support teams to streamline renewals.
• Provide forecasting and reporting on renewal metrics and customer satisfaction.

Skills

Negotiation skills

Customer service mindset

Strong business acumen

SaaS experience

Salesforce experience

Highly organized

Tools

Salesforce

Job description

Nexthink, the leader in Digital Employee Experience, is seeking an experienced Renewal Operations Manager to own contract renewals and expand subscription revenue with North American customers and partners. Based in Boston with a hybrid schedule, you will negotiate terms, track orders, and collaborate with Sales, Customer Success, and Marketing to maximize retention and growth.

You will analyze usage and satisfaction data, forecast renewal metrics, and report findings to leadership.