Renewals Manager: SaaS Growth & AI Success (Remote)

Sovos Latinoamérica; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Global Mentoring Programs

AI Tools and Technology from Day 1

Continuous Learning and Development

Language Learning Support

Global Employee Recognition Platform

Job summary

Sovos is building a best-in-class Renewals organization, and we are seeking a Renewals Manager to own the renewal process for a portfolio of SaaS customers, driving retention and growth through strong relationships and smart negotiation.

In this quota-carrying role, you will lead renewal negotiations, identify upsell opportunities, implement best practices, and leverage AI tools to streamline workflows, while delivering accurate forecasting and meeting renewal targets.

Qualifications

• You've built relevant experience managing SaaS renewals, with a track record of hitting or exceeding quota in a customer-facing role.
• Strong negotiation, communication, and relationship-building skills are strengths you've developed, and you know how to navigate complex stakeholder dynamics.
• You're comfortable working both independently and collaboratively, adapting quickly to new systems, processes, and product offerings.
• Comfort with AI-assisted workflows and a thoughtful approach to using technology to work smarter.
• Willingness to travel occasionally (less than 25%) for customer meetings, team gatherings, and company events.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

Responsibilities

• Build and nurture relationships with key stakeholders at customer organizations, partnering closely with Account Management and Customer Success to develop comprehensive account strategies.
• Lead renewal negotiations with professionalism and strategic thinking, ensuring successful outcomes while identifying and pursuing upsell opportunities within your assigned accounts.
• Implement renewals best practices that elevate the customer experience, streamline processes, and drive predictable results.
• Maintain operational excellence throughout the renewal lifecycle, addressing challenges proactively and ensuring smooth execution from forecast to close.
• Leverage AI tools and automation to streamline workflows and improve output quality, applying critical judgment to validate AI-generated content for accuracy and alignment with company standards.
• Deliver consistent, accurate forecasting and meet or exceed renewal targets quarter over quarter.

Skills

Negotiation

Communication

Relationship-building

Independent work

Team collaboration

Travel readiness

Tools

AI tools

Job description

Sovos is building a best-in-class Renewals organization, and we are seeking a Renewals Manager to own the renewal process for a portfolio of SaaS customers, driving retention and growth through strong relationships and smart negotiation.

In this quota-carrying role, you will lead renewal negotiations, identify upsell opportunities, implement best practices, and leverage AI tools to streamline workflows, while delivering accurate forecasting and meeting renewal targets.