SaaS Implementation & Success Specialist — Remote

EHS Insight; Boston (MA); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forEx

Medical, dental and vision coverage –…

Teladoc virtual healthcare services

Disability coverage

Life insurance

401(k) with employer match

Legal services access

Fully remote work environment

Job summary

EHS Insight is seeking a Customer Success Implementation Specialist to translate customer requirements into configured solutions within our SaaS platform. You will onboard clients, tailor fields, formulas and reports, and serve as the technical liaison for project teams using APIs and Postman.

The role requires curiosity, a technical leaning, and strong communication to deliver effective solutions while learning our configuration language and best practices.

Qualifications

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.).
• Ability to be flexible and work analytically in a problem solving environment.
• Excellent written and oral communication and interpersonal skills.
• Strong organizational, multi tasking, and time management skills.
• Ability to work successfully across different departments and teams.
• Excellent analytical and problem solving skills.
• Ability to work efficiently under deadlines.
• Resourcefulness in resolving issues.
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.).
• Experience supporting SaaS based software systems and working with customers to determine technical issues.

Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Provide timely responses to high priority tickets and incidents
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Assist clients in understanding the API and setting up roles, modules, reports, and more
• Conduct demos and meetings regarding integration planning and configuration

Skills

SQL queries

XML/JSON

JavaScript

APIs (Postman)

Excel advanced

Communication

Time management

Problem solving

Multitasking

SaaS familiarity

Tools

Postman

SQL Server

Excel

Job description

EHS Insight is seeking a Customer Success Implementation Specialist to translate customer requirements into configured solutions within our SaaS platform. You will onboard clients, tailor fields, formulas and reports, and serve as the technical liaison for project teams using APIs and Postman.

The role requires curiosity, a technical leaning, and strong communication to deliver effective solutions while learning our configuration language and best practices.