SaaS Implementation Lead: Onboarding & Launch

Kaleidoscope Group PBC; Minneapolis (MN); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

Flexible PTO

Hybrid work model

Job summary

Kaleidoscope Group PBC is seeking an Implementation Specialist to own the client onboarding experience from kickoff to successful launch and hand-off to Customer Success. You will guide clients through requirements, configuration, testing, training, and launch, ensuring a high-quality onboarding journey.

Ideal candidates bring hands-on SaaS implementation experience, collaborate across Sales, Account Management, and Customer Success, and leverage AI to accelerate delivery while upholding quality

Qualifications

• Bachelor's degree or higher.
• 2+ years of experience in SaaS implementation, onboarding, solutions consulting, professional services, or a similar client-facing implementation role
• Experience owning software implementations from kickoff through go-live
• Experience gathering client requirements, translating business processes into software configurations, coordinating testing, and delivering client training
• Strong project management, organization, and follow-through skills, with the ability to manage multiple implementations and shifting priorities
• Strong technical aptitude and ability to quickly learn and confidently support new software platforms
• Ability to translate client goals and workflows into clear, actionable implementation plans
• Experience troubleshooting client issues and navigating implementation challenges to successful resolution
• Excellent written and verbal communication skills, with the ability to build trust and communicate effectively with clients and internal teams
• Experience collaborating cross-functionally with Sales, Account Management, Customer Success, Product, or similar teams
• Comfort using AI tools to improve productivity, with sound judgment to review and validate AI-generated work
• Demonstrated attention to detail, ownership, and a continuous improvement mindset
• Passion for education, scholarships, and the work our clients do to create opportunities for students
• Proficiency with Microsoft Office Suite
• Ability to pass a background check
• Authorized to work in the US for any employer

Responsibilities

• Own multiple client implementations from kickoff through successful launch and hand-off to Customer Success
• Gather requirements and translate client goals and workflows into clear, actionable implementation plans
• Build and configure accounts, forms, workflows, and award cycle needs to client specifications and program requirements
• Lead client workshops, including helping organizations build new scholarship programs from the ground up
• Deliver training across Kaleidoscope's core platform modules so clients can operate independently after go-live
• Perform technical and functional testing across applicant, reviewer, contributor, and client administrator workflows, and provide technical support, troubleshooting, and issue resolution throughout implementation
• Manage project timelines, milestones, risks, and client expectations
• Define implementation success based on client outcomes, including successful first program cycles and time-to-value
• Partner with Customer Success to ensure a strong hand-off and foundation for long-term adoption

Skills

Project management

Communication

SaaS implementation

Technical aptitude

Attention to detail

Client-facing

Cross-functional collaboration

AI tools

Education

Bachelor's degree or higher

Tools

Salesforce

ChurnZero

AI tools (Claude)

Microsoft Office

Job description

Kaleidoscope Group PBC is seeking an Implementation Specialist to own the client onboarding experience from kickoff to successful launch and hand-off to Customer Success. You will guide clients through requirements, configuration, testing, training, and launch, ensuring a high-quality onboarding journey.

Ideal candidates bring hands-on SaaS implementation experience, collaborate across Sales, Account Management, and Customer Success, and leverage AI to accelerate delivery while upholding quality