SaaS Implementation Lead | Client-Focused Project Manager

PeopleGrove; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Flexible PTO

Health insurance

401K with company match

Life and disability insurance

Hybrid/remote options

Job summary

PeopleGrove in the United States is seeking an Implementation Manager to lead end-to-end SaaS implementations, partnering with clients to ensure a successful onboarding experience, driving cross-functional collaboration, and delivering projects on time and with high quality.

You will oversee full lifecycle from discovery through go-live, manage multiple client projects, and work with Sales, Product, and Client Success to ensure a smooth transition to ongoing support.

Qualifications

• 3 to 5 years’ experience in SaaS implementation, project management, consulting, or related roles.
• Strong client-facing and relationship management skills.
• Demonstrated success managing complex, multi-stakeholder projects.
• Experience working with colleges, universities, or the education sector (preferred but not required).

Responsibilities

• Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go-live.
• Manage multiple concurrent client projects with timelines, deliverables, and expectations.
• Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies.
• Facilitate client workshops, requirements sessions, and solution discussions to understand needs and success criteria.
• Guide clients through solution design and configuration decisions aligned with best practices.
• Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks.
• Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes.

Skills

Project management

Client management

Communication skills

Cross-functional collaboration

Agile familiarity

Job description

PeopleGrove in the United States is seeking an Implementation Manager to lead end-to-end SaaS implementations, partnering with clients to ensure a successful onboarding experience, driving cross-functional collaboration, and delivering projects on time and with high quality.

You will oversee full lifecycle from discovery through go-live, manage multiple client projects, and work with Sales, Product, and Client Success to ensure a smooth transition to ongoing support.