Strategic Client Success Lead - Higher Ed SaaS

Shoptalk; United States; Remote; USD 95,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Flexible PTO

Hybrid/Remote work

Medical + dental + vision

401K with match

Life and disability insurance

Collaborative culture

Job summary

PeopleGrove is seeking a driven Client Strategist to champion our higher education partners using our cutting-edge product suite. You own the long-term partnership for a portfolio of institutions, set strategic direction, and lead a team of Engagement Managers to carry the plan forward, ensuring renewal success and continued client value.

With 6+ years in client success or SaaS, you will align campus goals with PeopleGrove, forecast renewals, and identify upsell opportunities while collaborating

Qualifications

• Bachelor's degree in related field; advanced degree a plus.
• Experience with customer success or CRM platforms is preferred.
• Track record of renewals and account growth with institutional/enterprise clients.

Responsibilities

• Lead long-term strategy for a portfolio of institutions and set targets.
• Manage renewal strategy, forecast, timing, and negotiation.
• Oversee a team of Engagement Managers and coach them to scale adoption.
• Build relationships with institutional leadership and represent client priorities internally.
• Collaborate with Product, Support and Sales to close gaps and inform the roadmap.
• Track metrics like retention, account health, and adoption across the portfolio.

Skills

Strategic thinking

Consultative selling

Data-driven

Stakeholder management

Communication

Education

Bachelor's degree

Advanced degree

Tools

ChurnZero

Salesforce

Job description

PeopleGrove is seeking a driven Client Strategist to champion our higher education partners using our cutting-edge product suite. You own the long-term partnership for a portfolio of institutions, set strategic direction, and lead a team of Engagement Managers to carry the plan forward, ensuring renewal success and continued client value.

With 6+ years in client success or SaaS, you will align campus goals with PeopleGrove, forecast renewals, and identify upsell opportunities while collaborating