Implementation Manager

PeopleGrove; United States; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Flexible PTO

Health insurance

401K with company match

Life and disability insurance

Hybrid/remote options

Job summary

PeopleGrove in the United States is seeking an Implementation Manager to lead end-to-end SaaS implementations, partnering with clients to ensure a successful onboarding experience, driving cross-functional collaboration, and delivering projects on time and with high quality.

You will oversee full lifecycle from discovery through go-live, manage multiple client projects, and work with Sales, Product, and Client Success to ensure a smooth transition to ongoing support.

Qualifications

• 3 to 5 years’ experience in SaaS implementation, project management, consulting, or related roles.
• Strong client-facing and relationship management skills.
• Demonstrated success managing complex, multi-stakeholder projects.
• Experience working with colleges, universities, or the education sector (preferred but not required).

Responsibilities

• Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go-live.
• Manage multiple concurrent client projects with timelines, deliverables, and expectations.
• Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies.
• Facilitate client workshops, requirements sessions, and solution discussions to understand needs and success criteria.
• Guide clients through solution design and configuration decisions aligned with best practices.
• Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks.
• Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes.

Skills

Project management

Client management

Communication skills

Cross-functional collaboration

Agile familiarity

Job description

The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered in a timely manner and with exceptional quality. The ideal candidate brings strong project management, client management, communications skills, and has a customer-focused mindset.

Key Responsibilities

Implementation& Project Management

• Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, andgo‑live—ensuring a smooth transition to ongoing client support.

• Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.

• Develop andmaintaindetailed project plans,trackingprogressand proactivelyidentifyingrisks, issues, and dependencies.

• Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria.

• Guide clients through solution design and configuration decisions aligned with best practices.

• Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks.

• Provide clearandconsistent project status updates and proactively address risks to ensure successful outcomes.

Client & Stakeholder Management

• Serve as the primary point of contact for client project teams and stakeholders.

• Build strong, trust‑based relationshipsand delivera positive, consultative implementation experience.

• Set clear expectations, communicate project status, andleadeffective client meetings and presentations.

• Advocate for client needs internally while balancing projectobjectivesand product capabilities.

Solution Design & Documentation

• Participate in solution design discussions andvalidateconfiguration options to meet client goals.

• Document processes, requirements, use cases, and configuration specifications.

• Contribute to internal process improvements and best practices for scalable implementation delivery.

• Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations.

Cross-Functional Collaboration

• Partner with Sales for seamless post-sale handoff and alignment of goals and scope.

• Work closely with Product Development to translate client needs,validatesolution design, and share feedback for produseenhancement.

• Collaboratewith Client Success to ensure a smooth transition from implementation into long-term, ongoing support.

• Champion continuous improvement of internal onboarding practices and SOPs.

Requirements & Qualifications

• 3 to 5years’ experiencein SaaSimplementation, project management,consulting,orrelatedroles.

• Strong client-facing andrelationship managementskills.

• Demonstrated success managing complex, multi-stakeholder projects.

• Experience working with colleges, universities, or the education sector (preferred but notrequired).

Technical and Professional Skills

• Proficiencyin project management (planning, timelines, issue tracking, risk management).

• Excellent verbal and written communication skills, including presentations.

• Strongproblem‑solvingmindset with the ability to simplify complex requirements.

• Ability to understand and contribute to solution design discussions.

• Highly organized,detail‑oriented, anddeadline‑driven.

• Customer‑firstmindset with strong accountability and ownership.

• Familiarity with agile environments and collaboration with product/engineering teams is a plus.

SoftSkills

• Ability to influence, lead discussions, and drive decision making with clients and internal teams.

• Collaborative working styleacrossSales, Product, Engineering, and Client Success teams.

• Comfortable in a dynamic, fast‑moving environment.

Perks & Benefits

• Competitive salary + annual bonus

• Flexible PTO and hybrid/remote work options

• Full medical, dental, and vision coverage

• 401K with generous company match + financial planning

• Company-paid life and disability insurance

• Collaborative and purpose-driven culture

About us

PeopleGroveempowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management,PeopleGrovehelps institutions improve student preparedness, meet accreditation standards, and prove program effectiveness. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States.

Learn howPeopleGroveis shaping the future through a comprehensive suite of solutions across the entire learner lifecycle– from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit us at www.peoplegrove.com and follow us on LinkedIn.