SaaS Customer Success Leader - Audit (Hybrid)

Thomson Reuters; Eagan (MN); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Comprehensive Benefits Package

Paid Volunteer Days

Job summary

A global information services company is seeking a Manager for Customer Success who will lead a team driving customer satisfaction and retention. This role emphasizes people management and operational excellence to deliver impactful outcomes. Ideal candidates will have SaaS experience, strong leadership skills, and a proven track record in customer engagement. This position offers a hybrid work model and competitive benefits package.

Qualifications

• 5+ years in Customer Success or Account Management within a SaaS environment.
• 2+ years of people management experience leading Customer Success or similar teams.
• Proven track record of driving retention, adoption, and team performance.

Responsibilities

• Lead a team of Customer Success Managers supporting high-value and emerging accounts.
• Set goals, monitor KPIs, and ensure accountability.
• Oversee success planning and engagement strategies for customer segments.
• Collaborate with Sales, Product, Support, and Marketing for seamless customer experience.

Skills

Leadership

Customer Advocacy

Strategic Vision

Analytical Skills

Collaboration

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM platforms

Job description

A global information services company is seeking a Manager for Customer Success who will lead a team driving customer satisfaction and retention. This role emphasizes people management and operational excellence to deliver impactful outcomes. Ideal candidates will have SaaS experience, strong leadership skills, and a proven track record in customer engagement. This position offers a hybrid work model and competitive benefits package.