Healthcare SaaS Customer Success Manager (Remote/Hybrid)

RLDatix; Chicago (IL); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Paid time off

Paid holidays

Job summary

A healthcare technology company is seeking a Customer Success Manager to ensure that healthcare organizations maximize value from innovative software solutions. The role involves building long-term relationships, managing customer satisfaction, and using data to drive insights. Candidates should have 3+ years in a similar role within a Healthcare SaaS environment. This position offers a flexible hybrid work model in Chicago, Illinois, along with a comprehensive benefits package including health and retirement plans.

Qualifications

• 3+ years of experience in a Customer Success role within a Healthcare SaaS company.
• Proven success in optimizing usage and improving customer satisfaction metrics.
• Ability to travel across North America as needed.

Responsibilities

• Build and maintain trusted, long-term customer relationships.
• Develop and manage success plans using objective data.
• Measure and analyze Customer Satisfaction metrics.
• Proactively manage customer communications tailored to needs.
• Drive adoption by promoting best practices and upcoming events.
• Ensure a seamless renewal process by monitoring client health.

Skills

Healthcare SaaS experience

Customer engagement management

Data-driven insights

Collaborative teamwork

Job description

A healthcare technology company is seeking a Customer Success Manager to ensure that healthcare organizations maximize value from innovative software solutions. The role involves building long-term relationships, managing customer satisfaction, and using data to drive insights. Candidates should have 3+ years in a similar role within a Healthcare SaaS environment. This position offers a flexible hybrid work model in Chicago, Illinois, along with a comprehensive benefits package including health and retirement plans.