SaaS Customer Success Intern – Growth & Strategy

Benchmark Gensuite®; Mason (OH); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Annual bonus programs

Team-building events

Cross-functional mentorship

Job summary

Benchmark Gensuite is offering a Summer Customer Success Intern position in Cincinnati, OH, within our Strategic Relationship Management team. This 10–12 week program provides hands-on experience supporting customer success initiatives, account growth strategies, and relationship management in a SaaS environment.

You will collaborate with the Customer Success and Account Management teams to drive customer satisfaction, assist with ongoing projects, and identify opportunities for deeper

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field.
• Expected graduation: Spring / May 2027.
• Available to work 40–45 hours per week during the summer internship.
• Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Analytical mindset with attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Interest in SaaS business models and growth strategy preferred.
• Ability to work both independently and collaboratively in a team environment.

Responsibilities

• Support management of customer relationships with communications, follow-ups, and account activities.
• Identify opportunities for account growth through research and data analysis.
• Plan and coordinate customer programs, meetings, engagement initiatives.
• Collaborate with internal teams to support ongoing customer projects and pilots.
• Research customer needs, market trends, and competitive landscape to inform growth strategies.
• Prepare presentations, reports, and materials for customer meetings and internal reviews.
• Participate in customer calls and internal strategy discussions to learn account management.
• Develop understanding of Benchmark’s SaaS solutions and their role in customer success.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Organizational skills

Education

Bachelor's degree in Business, Marketing, Finance, Entrepreneurship, or related field

Tools

Microsoft Office

Job description

Benchmark Gensuite is offering a Summer Customer Success Intern position in Cincinnati, OH, within our Strategic Relationship Management team. This 10–12 week program provides hands-on experience supporting customer success initiatives, account growth strategies, and relationship management in a SaaS environment.

You will collaborate with the Customer Success and Account Management teams to drive customer satisfaction, assist with ongoing projects, and identify opportunities for deeper