Strategic SaaS Customer Success Lead — Remote

Benchmark Gensuite®; Cincinnati (OH); Remote; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Benchmark Gensuite is seeking a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of clients. You will expand relationships by identifying opportunities and coordinating program activities to ensure success.

You will collaborate with delivery teams, hosts on-site visits when needed, and participate in quarterly meetings at our headquarters while maintaining a flexible travel schedule to meet client needs.

Qualifikationen

• Bachelor's degree required.
• 2-3 years in Customer Success, Relationship Management, Account Management or similar.
• Experience with SaaS required.
• Strong communication and interpersonal skills.
• Willingness to travel and adapt to changing schedules.

Aufgaben

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities.
• Design, plan and coordinate program activities to drive program success and participation.
• Manage multiple priorities and collaborate with delivery teams for a positive customer experience.
• Collaborate with customers and Benchmark's team on projects, pilots, renewals, and expansions.
• Develop understanding of Benchmark's SaaS offerings to inform growth and roadmap.
• Collaborate with customers on-site or host them at local offices for meetings.
• Attend quarterly meetings at headquarters to align with the broader team and plan strategically.
• Maintain a flexible schedule to accommodate travel and meeting requirements.

Kenntnisse

Customer Success

Relationship Management

Account Management

SaaS

Communication

Travel flexibility

Ausbildung

Bachelor's degree

Tools

Excel

PowerPoint

Jobbeschreibung

Benchmark Gensuite is seeking a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of clients. You will expand relationships by identifying opportunities and coordinating program activities to ensure success.

You will collaborate with delivery teams, hosts on-site visits when needed, and participate in quarterly meetings at our headquarters while maintaining a flexible travel schedule to meet client needs.