Strategic SaaS Customer Success Lead — Remote

Benchmark Gensuite®; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Benchmark Gensuite is seeking a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of clients. You will expand relationships by identifying opportunities and coordinating program activities to ensure success.

You will collaborate with delivery teams, hosts on-site visits when needed, and participate in quarterly meetings at our headquarters while maintaining a flexible travel schedule to meet client needs.

Qualifications

• Bachelor's degree required.
• 2-3 years in Customer Success, Relationship Management, Account Management or similar.
• Experience with SaaS required.
• Strong communication and interpersonal skills.
• Willingness to travel and adapt to changing schedules.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities.
• Design, plan and coordinate program activities to drive program success and participation.
• Manage multiple priorities and collaborate with delivery teams for a positive customer experience.
• Collaborate with customers and Benchmark's team on projects, pilots, renewals, and expansions.
• Develop understanding of Benchmark's SaaS offerings to inform growth and roadmap.
• Collaborate with customers on-site or host them at local offices for meetings.
• Attend quarterly meetings at headquarters to align with the broader team and plan strategically.
• Maintain a flexible schedule to accommodate travel and meeting requirements.

Skills

Customer Success

Relationship Management

Account Management

SaaS

Communication

Travel flexibility

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Benchmark Gensuite is seeking a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of clients. You will expand relationships by identifying opportunities and coordinating program activities to ensure success.

You will collaborate with delivery teams, hosts on-site visits when needed, and participate in quarterly meetings at our headquarters while maintaining a flexible travel schedule to meet client needs.