SaaS Customer Success Manager — ESG & Sustainability

Benchmark Gensuite®; Mason (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Team events

Off-cycle reviews

Happy hours

Job summary

Benchmark Gensuite Cincinnati is seeking a Customer Success Manager to drive satisfaction and growth for a portfolio of existing customers. The role requires building strong relationships, coordinating programs, and collaborating with delivery teams to ensure positive outcomes.

The position emphasizes understanding Benchmark's SaaS offerings, planning engagements, and supporting renewals and expansions. Travel to customer sites and Benchmark offices is expected as needed.

Qualifications

• Bachelor's degree required.
• 3–5 years in a Customer Success/Account/Relationship role.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint).
• Experience with SaaS required.
• Willingness to travel and adapt to changing schedules.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Grow relationships by identifying new business opportunities for deeper engagement.
• Design, plan and coordinate program activities for success and participation.
• Collaborate with delivery teams to ensure positive customer experience.
• Support projects, pilots, renewals and expansions with customers.
• Develop understanding of Benchmark's SaaS offerings to inform growth and roadmap.
• Collaborate with customers on-site or at Benchmark offices for meetings.

Skills

MS Office

SaaS experience

Customer-focused

Communication skills

Time management

Travel willingness

Flexible / adaptable

Education

Bachelor's degree

Job description

Benchmark Gensuite Cincinnati is seeking a Customer Success Manager to drive satisfaction and growth for a portfolio of existing customers. The role requires building strong relationships, coordinating programs, and collaborating with delivery teams to ensure positive outcomes.

The position emphasizes understanding Benchmark's SaaS offerings, planning engagements, and supporting renewals and expansions. Travel to customer sites and Benchmark offices is expected as needed.