Senior SaaS Customer Success Manager (Travel Required)

Benchmark Gensuite; Mason (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Benchmark Gensuite in Cincinnati, OH is seeking a Customer Success Manager to drive satisfaction and growth among an existing portfolio. You will design, plan and coordinate program activities, and collaborate with delivery teams to ensure a positive customer experience.

You will develop deep knowledge of Benchmark's SaaS offerings, build strong relationships, support renewals and expansions, and travel as required to meet customers and strategic goals.

Qualifications

• Bachelor's degree required.
• 3-5 years of experience in Customer Success, Relationship Management, Account Management, or similar.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Willingness to travel.
• Customer-first attitude and strong interpersonal skills.
• This role is not entry-level.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer focus

Strong communication

Time management

Empathy

Adaptability

Travel-ready

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Benchmark Gensuite in Cincinnati, OH is seeking a Customer Success Manager to drive satisfaction and growth among an existing portfolio. You will design, plan and coordinate program activities, and collaborate with delivery teams to ensure a positive customer experience.

You will develop deep knowledge of Benchmark's SaaS offerings, build strong relationships, support renewals and expansions, and travel as required to meet customers and strategic goals.