Senior Customer Success Lead - SaaS (ESG/EHS)

Benchmark Gensuite®; Mason (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus programs

Team-building events

Off-cycle reviews

Happy hours & virtual events

Employee networks

Job summary

Benchmark Gensuite® seeks a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of existing customers in a fast-paced SaaS environment. You will coordinate activities, collaborate with delivery teams, and expand engagement through renewals and pilots.

You will travel as needed, work on-site in Cincinnati and at Benchmark offices, and contribute to strategic planning with quarterly HQ meetings. A Bachelor’s degree and 2–3 years in customer success are required.

Qualifications

• Bachelor's degree required.
• 2-3 years in Customer Success, Relationship Mgmt, Account Mgmt, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Willingness to travel and adaptable.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at Benchmark offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer Success

Relationship Mgmt

Account Mgmt

SaaS experience

Travel ready

Communication skills

Time management

Education

Bachelor's degree

Tools

Excel

PowerPoint

MS Office

Job description

Benchmark Gensuite® seeks a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of existing customers in a fast-paced SaaS environment. You will coordinate activities, collaborate with delivery teams, and expand engagement through renewals and pilots.

You will travel as needed, work on-site in Cincinnati and at Benchmark offices, and contribute to strategic planning with quarterly HQ meetings. A Bachelor’s degree and 2–3 years in customer success are required.