SaaS Customer Success Associate – Growth & Onsite

Benchmark Gensuite; Mason (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus programs

Team-building events

Diversity and inclusion initiatives

Job summary

Benchmark Gensuite is looking for a Customer Success Associate in Cincinnati, OH, focused on building and nurturing strong customer relationships. The role involves driving satisfaction and growth among existing customers while managing multiple priorities. Candidates should have a Bachelor's degree and a strong interest in Customer Services or Account Management. Proficiency in Microsoft Office is necessary, and experience with SaaS is preferred. Regular travel for customer meetings will be required, with travel expenses covered by the company.

Qualifications

• Strong interest in building a career in Customer Success or Account Management.
• Internship experience in this or a related field is a plus.
• Empathetic, customer-first attitude.

Responsibilities

• Drive customer satisfaction and growth among existing customers.
• Identify new business opportunities to deepen engagement.
• Coordinate program activities to ensure success.

Skills

Customer Success

Communication Skills

Relationship Management

Microsoft Office Suite

SaaS

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Benchmark Gensuite is looking for a Customer Success Associate in Cincinnati, OH, focused on building and nurturing strong customer relationships. The role involves driving satisfaction and growth among existing customers while managing multiple priorities. Candidates should have a Bachelor's degree and a strong interest in Customer Services or Account Management. Proficiency in Microsoft Office is necessary, and experience with SaaS is preferred. Regular travel for customer meetings will be required, with travel expenses covered by the company.