SaaS Customer Success Intern — Growth & Relationships

Benchmark Gensuite; Mason (OH); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Annual bonus programs

Regular team-building events

Mentorship and professional development

Job summary

Benchmark Gensuite is looking for a Customer Success Intern in Mason, Ohio. This full-time summer internship provides hands-on experience in supporting customer success initiatives and growth strategies within a SaaS environment. The ideal candidate will be pursuing a Bachelor's degree and possess excellent communication and organizational skills. This internship offers valuable exposure to account management practices and professional development in a dynamic work setting.

Qualifications

• Currently pursuing a Bachelor’s degree with expected graduation in Spring / May 2027.
• Available to work 40–45 hours per week during the summer internship.
• Interest in Customer Success, Account Management, or Growth Strategy.
• Ability to work both independently and collaboratively.

Responsibilities

• Support management of customer relationships with communications and follow-ups.
• Identify opportunities for account growth through research and analysis.
• Assist in planning customer programs and initiatives.
• Collaborate with teams to support ongoing customer projects.
• Conduct research on customer needs and market trends.

Skills

Communication skills

Organizational skills

Analytical mindset

Proficiency in Microsoft Office

Interpersonal skills

Education

Bachelor's degree in Business, Marketing, Finance, Entrepreneurship, or related field

Job description

Benchmark Gensuite is looking for a Customer Success Intern in Mason, Ohio. This full-time summer internship provides hands-on experience in supporting customer success initiatives and growth strategies within a SaaS environment. The ideal candidate will be pursuing a Bachelor's degree and possess excellent communication and organizational skills. This internship offers valuable exposure to account management practices and professional development in a dynamic work setting.