[US] Customer Success Intern

Benchmark Gensuite®; Mason (OH); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Annual bonus programs

Team-building events

Cross-functional mentorship

Job summary

Benchmark Gensuite is offering a Summer Customer Success Intern position in Cincinnati, OH, within our Strategic Relationship Management team. This 10–12 week program provides hands-on experience supporting customer success initiatives, account growth strategies, and relationship management in a SaaS environment.

You will collaborate with the Customer Success and Account Management teams to drive customer satisfaction, assist with ongoing projects, and identify opportunities for deeper

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field.
• Expected graduation: Spring / May 2027.
• Available to work 40–45 hours per week during the summer internship.
• Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Analytical mindset with attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Interest in SaaS business models and growth strategy preferred.
• Ability to work both independently and collaboratively in a team environment.

Responsibilities

• Support management of customer relationships with communications, follow-ups, and account activities.
• Identify opportunities for account growth through research and data analysis.
• Plan and coordinate customer programs, meetings, engagement initiatives.
• Collaborate with internal teams to support ongoing customer projects and pilots.
• Research customer needs, market trends, and competitive landscape to inform growth strategies.
• Prepare presentations, reports, and materials for customer meetings and internal reviews.
• Participate in customer calls and internal strategy discussions to learn account management.
• Develop understanding of Benchmark’s SaaS solutions and their role in customer success.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Organizational skills

Education

Bachelor's degree in Business, Marketing, Finance, Entrepreneurship, or related field

Tools

Microsoft Office

Job description

Customer Success Intern – Cincinnati, OH

Job Overview

We are seeking a motivated and customer‑focused Customer Success Intern to join our Strategic Relationship Management team for a 10–12 week summer internship. This role offers hands‑on experience supporting customer success initiatives, account growth strategies, and relationship management within a SaaS environment.

As an intern, you will work closely with our Customer Success and Account Management teams to help drive customer satisfaction, support ongoing projects, and identify opportunities for deeper engagement. This is an excellent opportunity for someone interested in building a career in Customer Success, Strategic Relationship Management or Account Management, while gaining exposure to growth strategy in a fast‑paced SaaS organization.

The ideal candidate is a strong communicator, highly organized, and eager to learn, with a genuine interest in business growth and customer relationships.

Key Responsibilities

• Support the management of customer relationships by assisting with communications, follow‑ups, and account activities
• Help identify opportunities for account growth and deeper customer engagement through research and data analysis
• Assist in planning and coordinating customer programs, meetings, and engagement initiatives
• Collaborate with internal teams to support ongoing customer projects, pilots, and initiatives
• Conduct research on customer needs, market trends, and competitive landscape to inform growth strategies
• Help prepare presentations, reports, and materials for customer meetings and internal reviews
• Participate in customer calls and internal strategy discussions to gain exposure to account management practices
• Develop a foundational understanding of Benchmark’s SaaS solutions and how they support customer success

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field
• Expected graduation: Spring / May 2027
• Available to work 40–45 hours per week during the summer internship
• Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to manage multiple tasks
• Analytical mindset with attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Interest in SaaS business models and growth strategy preferred
• Ability to work both independently and collaboratively in a team environment

What You’ll Gain

• Hands‑on experience in customer success and account management within a SaaS company
• Exposure to strategic relationship management and growth initiatives
• Opportunity to work with cross‑functional teams and real customer accounts
• Mentorship and professional development in a fast‑paced, global environment

Benefits

At Benchmark Gensuite, your hard work is rewarded with annual bonus programs, regular team‑building events, and off‑cycle reviews to recognize and reward exceptional performers. We host engaging team activities, including happy hours and virtual events, to encourage connection and support. Our Team Member Networks, such as the Respect for Diversity Group and the Sustainability Group, provide a supportive space for sharing ideas and initiating action.

Questions about the position? Please contact our HR Team, at [e-mail].