Senior SaaS Customer Success Lead: Growth & Engagement

Benchmark Gensuite; Mason (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Benchmark Gensuite is seeking a Lead Customer Success Specialist in Mason, Ohio, to drive customer satisfaction and growth. This role involves managing existing customer relationships, coordinating program activities, and traveling to customer sites. Candidates should have a Bachelor’s degree and 2-3 years in customer success or related fields, along with proficiency in Microsoft Office. The position requires flexibility for travel and participation in strategic meetings. Remote work is possible with occasional travel to headquarters.

Qualifications

• 2-3 years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
• Empathetic, customer-first attitude.
• Ability to prioritize, execute projects, and manage time effectively.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Identify new business or growth opportunities to drive deeper engagement.
• Design, plan, and coordinate program activities to help drive program success.

Skills

Customer Success

Relationship Management

Account Management

Microsoft Office Suite

Communication skills

Interpersonal skills

Flexibility and adaptability

SaaS experience

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Benchmark Gensuite is seeking a Lead Customer Success Specialist in Mason, Ohio, to drive customer satisfaction and growth. This role involves managing existing customer relationships, coordinating program activities, and traveling to customer sites. Candidates should have a Bachelor’s degree and 2-3 years in customer success or related fields, along with proficiency in Microsoft Office. The position requires flexibility for travel and participation in strategic meetings. Remote work is possible with occasional travel to headquarters.