[US] Customer Success Intern

Benchmark Gensuite; Mason (OH); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Annual bonus programs

Regular team-building events

Mentorship and professional development

Job summary

Benchmark Gensuite is looking for a Customer Success Intern in Mason, Ohio. This full-time summer internship provides hands-on experience in supporting customer success initiatives and growth strategies within a SaaS environment. The ideal candidate will be pursuing a Bachelor's degree and possess excellent communication and organizational skills. This internship offers valuable exposure to account management practices and professional development in a dynamic work setting.

Qualifications

• Currently pursuing a Bachelor’s degree with expected graduation in Spring / May 2027.
• Available to work 40–45 hours per week during the summer internship.
• Interest in Customer Success, Account Management, or Growth Strategy.
• Ability to work both independently and collaboratively.

Responsibilities

• Support management of customer relationships with communications and follow-ups.
• Identify opportunities for account growth through research and analysis.
• Assist in planning customer programs and initiatives.
• Collaborate with teams to support ongoing customer projects.
• Conduct research on customer needs and market trends.

Skills

Communication skills

Organizational skills

Analytical mindset

Proficiency in Microsoft Office

Interpersonal skills

Education

Bachelor's degree in Business, Marketing, Finance, Entrepreneurship, or related field

Job description

Customer Success Intern

Full Time
Cincinnati, OH

Job Overview

We are seeking a motivated and customer-focused Customer Success Intern to join our Strategic Relationship Management team for a 10–12 week summer internship. This role offers hands‑on experience supporting customer success initiatives, account growth strategies, and relationship management within a SaaS environment.

As an intern, you will work closely with our Customer Success and Account Management teams to help drive customer satisfaction, support ongoing projects, and identify opportunities for deeper engagement. This is an excellent opportunity for someone interested in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management, while gaining exposure to growth strategy in a fast‑paced SaaS organization.

The ideal candidate is a strong communicator, highly organized, and eager to learn, with a genuine interest in business growth and customer relationships.

Key Responsibilities

• Support the management of customer relationships by assisting with communications, follow‑ups, and account activities
• Help identify opportunities for account growth and deeper customer engagement through research and data analysis
• Assist in planning and coordinating customer programs, meetings, and engagement initiatives
• Collaborate with internal teams to support ongoing customer projects, pilots, and initiatives
• Conduct research on customer needs, market trends, and competitive landscape to inform growth strategies
• Help prepare presentations, reports, and materials for customer meetings and internal reviews
• Participate in customer calls and internal strategy discussions to gain exposure to account management practices
• Develop a foundational understanding of Benchmark’s SaaS solutions and how they support customer success

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field
• Expected graduation: Spring / May 2027
• Available to work 40–45 hours per week during the summer internship
• Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to manage multiple tasks
• Analytical mindset with attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Interest in SaaS business models and growth strategy preferred
• Ability to work both independently and collaboratively in a team environment

What You’ll Gain

• Hands‑on experience in customer success and account management within a SaaS company
• Exposure to strategic relationship management and growth initiatives
• Opportunity to work with cross‑functional teams and real customer accounts
• Mentorship and professional development in a fast‑paced, global environment

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded through annual bonus programs, regular team‑building events, off‑cycle reviews, and engaging team activities including happy hours and virtual events. Our Benchmark Gensuite Team Member Networks, such as the Respect for Diversity Group and the Sustainability Group, provide a supportive space for employees to share common identities and drive action.