Customer Success Associate — SaaS Growth & Travel Ready

Benchmark Gensuite®; Mason (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Benchmark Gensuite is seeking a Customer Success Associate in Cincinnati, OH. This entry‑level role focuses on building strong customer relationships, identifying opportunities for deeper engagement, and ensuring a positive experience across the customer journey.

The ideal candidate has a passion for Customer Services, relationship management, and SaaS, with strong communication and multi‑tasking abilities. Occasional travel is expected as part of customer meetings.

Qualifications

• Bachelor's degree required.
• Strong interest in Customer Success, SRM, or Account Management.
• Experience with SaaS solutions preferred.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint) required.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Identify opportunities to deepen engagement and expand services.
• Plan and coordinate program activities to ensure success and participation.
• Manage multiple priorities and collaborate with delivery teams for a positive experience.
• Support projects, pilots, renewals, and expansion opportunities with customers.

Skills

Communication skills

Interpersonal skills

MS Office

SaaS experience

Time management

Education

Bachelor's degree

Job description

Benchmark Gensuite is seeking a Customer Success Associate in Cincinnati, OH. This entry‑level role focuses on building strong customer relationships, identifying opportunities for deeper engagement, and ensuring a positive experience across the customer journey.

The ideal candidate has a passion for Customer Services, relationship management, and SaaS, with strong communication and multi‑tasking abilities. Occasional travel is expected as part of customer meetings.