SaaS Corporate Account Manager — Growth & Renewals

ServiceTrade; Williamstown (NJ); On-site; USD 100,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Parental Leave

Volunteer time off

Employee reimbursements

Job summary

ServiceTrade is seeking a Corporate Account Manager in New Jersey to manage a portfolio of high-end customers, drive retention, and expand revenue through adoption of our SaaS applications and services. You’ll coordinate with Sales, Customer Success, and Product teams to deliver value and secure renewals.

Ideal candidates have a 4+ year track record in B2B SaaS sales, excellent communication, and strong relationship-building skills.

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in obtaining and hitting sales/revenue quotas.
• Relationship development skills at all levels within a client organization.
• Professional oral, written, presentation, and interpersonal communication skills.
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred (<15%).

Responsibilities

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers.
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases.
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training.
• Master key skills and competencies that are required to perform this role at the highest level.
• Prioritize activity through effective time management and scheduling of customer reviews and communications.
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools.

Skills

Account management

SaaS sales

Relationship building

Communication skills

Travel willingness

Education

B.A. or B.S. degree

Tools

Salesforce.com

Google Apps

Gong.io

Zoom

Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager in New Jersey to manage a portfolio of high-end customers, drive retention, and expand revenue through adoption of our SaaS applications and services. You’ll coordinate with Sales, Customer Success, and Product teams to deliver value and secure renewals.

Ideal candidates have a 4+ year track record in B2B SaaS sales, excellent communication, and strong relationship-building skills.