SaaS Client Success Manager

3 Little Birds Interactive; Newport Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading SaaS company in California seeks an Account Manager to ensure client satisfaction with their platform. This role involves managing day-to-day communications, providing ongoing training, and assisting clients with their needs. The ideal candidate will work closely with the Technical Support team to resolve issues and document enhancements. The role also includes generating reports and identifying up-sell opportunities within existing accounts. Candidates should be proactive and customer-oriented.

Responsibilities

• Serve as the face of the company and ensure client satisfaction.
• Manage day-to-day communications with clients after onboarding.
• Provide ongoing support and training for existing and new features.
• Coordinate client outreach and follow-up on updates.
• Assist in creating product documentation like user guides.
• Work with Technical Support to troubleshoot client issues.
• Generate reports and perform data analysis based on client needs.
• Identify up-sell opportunities within existing clients.

Job description

A leading SaaS company in California seeks an Account Manager to ensure client satisfaction with their platform. This role involves managing day-to-day communications, providing ongoing training, and assisting clients with their needs. The ideal candidate will work closely with the Technical Support team to resolve issues and document enhancements. The role also includes generating reports and identifying up-sell opportunities within existing accounts. Candidates should be proactive and customer-oriented.