SaaS AR Collector | High-Volume Collections & Retention

Neumo; Centreville (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Neumo in Centreville, VA is seeking an Accounts Receivable Collector to join our finance team. The role focuses on daily outreach to customers with outstanding balances within a SaaS environment, balancing empathy with firm collection practices to protect revenue and user retention.

Responsibilities include proactive outreach by phone and email, documenting collection activity, assisting with payment processing (credit cards, ACH/Wire), and coordinating with Customer Success to mitigate churn.

Qualifications

• 3+ years of experience in high-volume B2B accounts receivable or collections.
• Excellent verbal and written communication skills with a track record of maintaining professional composure.
• Experience navigating recurring subscription billing schedules.

Responsibilities

• Proactive Outreach: daily outreach via phone and email to customers with outstanding balances.
• Account Maintenance: document all collection activities, payment promises, and updates in the billing system.

Skills

Verbal communication

Written communication

B2B collections

Subscription billing

Job description

Neumo in Centreville, VA is seeking an Accounts Receivable Collector to join our finance team. The role focuses on daily outreach to customers with outstanding balances within a SaaS environment, balancing empathy with firm collection practices to protect revenue and user retention.

Responsibilities include proactive outreach by phone and email, documenting collection activity, assisting with payment processing (credit cards, ACH/Wire), and coordinating with Customer Success to mitigate churn.