Lead, Billings & Collections

Neumo Holdings LLC; Centreville (VA); In loco; USD 95.000 - 130.000; Tempo pieno

Descrizione del lavoro

Neumo Holdings LLC in Centreville, VA is seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee aging portfolios, optimize cash flow, and tailor collection strategies for a recurring revenue model.

You will balance maintaining strong customer relationships with minimizing churn while leading end-to-end collections for enterprise and mid-market accounts. The role demands strategic SOP design, stakeholder collaboration, and data-driven performance tracking.

Competenze

• 5+ years in corporate B2B collections, with 2+ years in SaaS or subscription software.
• Experience with mid-market and enterprise procurement systems.
• Strong proficiency with ERP and billing systems.

Mansioni

• Design and execute collections SOPs for the lifecycle, including dunning.
• Lead complex, high-value past-due accounts and negotiate payment plans.
• Monitor DSO and aging, report metrics to finance leadership.
• Collaborate with Account Executives, Customer Success, and Legal to resolve barriers.

Conoscenze

Senior collections leadership

SaaS / subscription experience

Cross-functional collaboration

Strumenti

Coupa

Ariba

NetSuite

Sage Intaact

Salesforce Billing

Descrizione del lavoro

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Lead, Billings & Collections

Finance Full Time Management Centreville, VA, US

SaaS Accounts Receivable Collections Lead

Position Overview

We are seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee our aging portfolio, optimize cash flow, and lead collection strategies tailored to a recurring revenue model. This role balances maintaining strong customer relationships with minimizing churn and reducing Days Sales Outstanding (DSO) for enterprise and mid-market accounts.

Key Responsibilities

• Strategy Execution: Design and execute standard operating procedures for the collections lifecycle, optimizing automated dunning sequences alongside high-touch personal outreach.
• Escalation Management: Serve as the primary escalation point for complex, high-value past-due enterprise accounts, negotiating structured payment plans when necessary.
• Metrics & Reporting: Monitor and report weekly/monthly updates on collection metrics, including DSO, Aging Bucket migrations, and bad debt reserves to finance leadership.
• Cross-Functional Collaboration: Partner closely with Account Executives, Customer Success Managers, and Legal teams to resolve collection barriers without jeopardizing account expansion opportunities.

Qualifications

• 5+ years of corporate B2B collections experience, with at least 2+ years specifically within a SaaS or subscription software environment.
• Deep familiarity with mid-market and enterprise procurement systems (e.g., Coupa, Ariba).
• Strong proficiency in ERPs and specialized billing systems (e.g., NetSuite, Sage Intaact, Salesforce).