Accounts Receivable Collector

Neumo; Centreville (VA); Presencial; USD 52 000 - 76 000; Tempo integral

Resumo da oferta

Neumo in Centreville, VA is seeking an Accounts Receivable Collector to join our finance team. The role focuses on daily outreach to customers with outstanding balances within a SaaS environment, balancing empathy with firm collection practices to protect revenue and user retention.

Responsibilities include proactive outreach by phone and email, documenting collection activity, assisting with payment processing (credit cards, ACH/Wire), and coordinating with Customer Success to mitigate churn.

Qualificações

• 3+ years of experience in high-volume B2B accounts receivable or collections.
• Excellent verbal and written communication skills with a track record of maintaining professional composure.
• Experience navigating recurring subscription billing schedules.

Responsabilidades

• Proactive Outreach: daily outreach via phone and email to customers with outstanding balances.
• Account Maintenance: document all collection activities, payment promises, and updates in the billing system.

Conhecimentos

Verbal communication

Written communication

B2B collections

Subscription billing

Descrição da oferta de emprego

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Accounts Receivable Collector

Finance Full Time Clerical Centreville, VA, US

2 days ago Requisition ID: 2835

Accounts Receivable Collector

Position Overview

We are looking for a results-driven SaaS Accounts Receivable Collector to manage daily outreach for outstanding invoices. In a SaaS structure, a missed payment can lead to service suspension; therefore, this role requires an empathetic yet firm communicator who ensures timely cash collection while protecting user retention.

Key Responsibilities

• Proactive Outreach: Execute high-volume daily outreach via phone and email to customers with outstanding balances in compliance with company timelines.
• Account Maintenance: Maintain clean documentation of all collection activities, payment promises, and customer updates within the billing platform.
• Payment Processing: Assist clients with processing credit card transactions, setting up ACH/Wire details, and clarifying portal login issues.
• Churn Mitigation: Identify signs of customer distress or product dissatisfaction during calls and coordinate with Customer Success to mitigate involuntary churn risk.

Qualifications

• 3+ years of experience in high-volume B2B accounts receivable or collections.
• Excellent verbal and written communication skills with a track record of maintaining professional composure.
• Experience navigating recurring subscription billing schedules.

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.