SaaS Adoption & Training Architect

Goswift; United States; On-site; USD 74,000 - 124,000; Full time

Benefits offered by this job

Competitive salary

Equity compensation for every employee

Medical, Dental and Vision

Retirement with Employer Match

Flexible PTO with a recommendedminimum

Home office setup reimbursement

Job summary

Goswift is seeking a Customer Training and Adoption Specialist to design, deliver, and evolve customer training programs that drive adoption across agencies. This remote role involves frequent travel (8–14 trips/year) and collaboration with Implementation, Account, Solutions, and Product teams to ensure staff adopt Swiftly as a core tool.

The position focuses on creating scalable training resources, conducting live demonstrations, and developing materials for post‑implementation and ongoing

Qualifications

• 3+ years of experience in customer training, learning & development, customer success, or a related role.
• Strong instructional design and curriculum development skills.
• Excellent communication and presentation skills with a customer-centric mindset.
• Familiarity with change-management frameworks and how to apply them in a SaaS customer context.
• Tech-savvy and experienced with AI tools; comfortable adopting new tools.
• Experience conducting in-person and virtual training sessions for technical software platforms.
• Ability to translate complex workflows into digestible, engaging educational content.

Responsibilities

• Create a dynamic training curriculum and change management program.
• Deliver personalized training across the customer journey.
• Lead internal enablement on new products and features.
• Develop and maintain product education and knowledge base resources.
• Design and lead 1:many product education opportunities.

Skills

Instructional design

Curriculum development

Content writing

Presentation skills

Change management

AI tools

Technical communication

Job description

Goswift is seeking a Customer Training and Adoption Specialist to design, deliver, and evolve customer training programs that drive adoption across agencies. This remote role involves frequent travel (8–14 trips/year) and collaboration with Implementation, Account, Solutions, and Product teams to ensure staff adopt Swiftly as a core tool.

The position focuses on creating scalable training resources, conducting live demonstrations, and developing materials for post‑implementation and ongoing