Remote SaaS Training & Adoption Specialist

the enough company; United States; On-site; USD 105,400 - 124,000; Full time

Benefits offered by this job

Equity compensation

Medical, Dental and Vision

Flexible PTO with a recommended minimum

12 fully paid weeks of leave for childbirth/adoption

Job summary

Swiftly is hiring a Customer Training and Adoption Specialist to design and deliver training programs enhancing user proficiency. This remote role involves frequent travel for customer agency trainings. Reporting to Stan Parkford, you will develop personalized training and maintain educational resources to boost product adoption.

The ideal candidate has 3+ years in training or customer success, a strong understanding of technical software platforms, and excellent communication skills. Swiftly promotes a mission-driven culture and offers competitive benefits.

Qualifications

• 3+ years of experience in customer training, learning & development, or related role.
• Comfortable understanding how data sources power product features.
• Strong skills in instructional design and curriculum development.

Responsibilities

• Create a dynamic training curriculum and change management program.
• Deliver personalized training across the customer journey.
• Develop and maintain product education and knowledge base resources.

Skills

Customer training

Learning and development

Technical understanding

Instructional design

Content writing

Job description

Swiftly is hiring a Customer Training and Adoption Specialist to design and deliver training programs enhancing user proficiency. This remote role involves frequent travel for customer agency trainings. Reporting to Stan Parkford, you will develop personalized training and maintain educational resources to boost product adoption.

The ideal candidate has 3+ years in training or customer success, a strong understanding of technical software platforms, and excellent communication skills. Swiftly promotes a mission-driven culture and offers competitive benefits.