SaaS Implementation & Training Specialist

Informativ; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) with company match

Paid time off and holidays

Ongoing professional development and培训

Job summary

Informativ LLC is seeking a Client Success Advisor to deploy our software to automotive and financial services clients, delivering on-site and remote training and ensuring successful implementations.

You will train dealership personnel, coordinate training materials, and guide customers through go-live, data migration, and UAT while staying current with product updates and best practices. This role requires residing in Florida and entails 100% travel.

Qualifications

• 2+ years software training experience.
• Experience with executing customer-facing implementation or product delivery projects.
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills.

Responsibilities

• Delivers classroom training onsite and regionally, assessing training needs, developing courses, and instructing on installation and ongoing use of Informativ products.
• Provides training on a range of Informativ software products, tools, support and practical setups at client sites.
• Gains expert operating knowledge of assigned products through customer visits, interviews, and class attendance.
• Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and updates materials.
• Develops training goals and standards and suggests updates to management.
• Trains dealership accounting personnel and others on utilizing Informativ DMS in a Retail Automotive Dealership.
• Learns and delivers Training Processes to effectively execute installation training.
• Completes required training, reporting, signoffs, and other admin tasks before deadlines.
• Continuously upgrades training and product skillsets to stay current and expand knowledge.
• Plans travel and expenses per guidelines.
• Communicates ideas for improvement.
• Participates in installations, support requests, and training to assure quality control.
• Provides SME input to understand business requirements and product setup requirements.
• Guides customers on best practices for processes and system usage to maximize ROI.
• Establishes base software installation pack and configures system to operate as expected.
• Performs system integration testing and escalates issues to manager.
• Manages data migration activities if required to ensure data import, validation, and sign-off prior to go-live.
• Verifies with client via UAT that system is configured correctly.
• Executes production cut-over on go-live date.
• Provides on-site support to end users to ensure proper use of products.
• Performs additional tasks as assigned.
• Must live in Florida.
• Experience in automotive or SaaS industry.
• 100% Travel Required.

Skills

Software training

Customer-facing implementations

Prioritization

Interpersonal/communication

Presentation skills

Job description

Informativ LLC is seeking a Client Success Advisor to deploy our software to automotive and financial services clients, delivering on-site and remote training and ensuring successful implementations.

You will train dealership personnel, coordinate training materials, and guide customers through go-live, data migration, and UAT while staying current with product updates and best practices. This role requires residing in Florida and entails 100% travel.