Remote Training & Adoption Strategist (SaaS)

Swiftly, Inc.; United States; On-site; USD 105,400 - 124,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Retirement with Employer Match

Flexible PTO

Equity compensation

Job summary

Swiftly, Inc. is seeking a Customer Training and Adoption Specialist to enhance customer training programs. This role focuses on delivering personalized training and conducting workshops for transit agencies, both remotely and on-site. You'll collaborate closely with Implementation and Account Managers.

The ideal candidate has over 3 years of experience in training, strong design skills, and is familiar with SaaS in the transit industry. This remote position includes travel and offers competitive salaries and benefits.

Qualifications

• 3+ years of experience in customer training or related roles.
• Strong instructional design and curriculum development skills.
• Experience conducting training for technical software platforms.

Responsibilities

• Design and deliver customer training programs.
• Lead remote and on-site training for transit agencies.
• Develop educational resources including videos and articles.

Skills

Customer training

Content writing

Instructional design

Change management frameworks

Technical training

Job description

Swiftly, Inc. is seeking a Customer Training and Adoption Specialist to enhance customer training programs. This role focuses on delivering personalized training and conducting workshops for transit agencies, both remotely and on-site. You'll collaborate closely with Implementation and Account Managers.

The ideal candidate has over 3 years of experience in training, strong design skills, and is familiar with SaaS in the transit industry. This remote position includes travel and offers competitive salaries and benefits.