Senior SaaS Account Manager - Public Sector

Goswift; United States; On-site; USD 117,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity compensation for every employee

Medical, Dental and Vision

Retirement with Employer Match

Flexible PTO

Job summary

Swiftly is seeking a Senior Account Manager for its Customer Success team. You will own renewals and end-to-end sales for upsells within mid-sized to large strategic customers, collaborating with Solutions Engineering, Technical Support, Marketing, Partnerships, and Product to expand the Swiftly platform.

The role focuses on retention, upsell generation, and increasing revenue while meeting aggressive targets.

Qualifications

• Quota-carrying SaaS experience in the public sector.
• Strong communication and cross-functional collaboration.
• Ability to develop executive-level proposals and presentations.

Responsibilities

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies
• Own the upsell pipeline from marketing qualified lead to close
• Build your own strategy to drive pipeline development throughout your book of business
• Develop and maintain account plans for key accounts
• Work with marketing to develop customer-focused collateral and execute campaigns
• Achieve/exceed quota expectations
• Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI
• Lead demonstrations/trainings of the full Swiftly platform
• Work with agency decision-makers to identify budget and procurement paths
• Manage competitive and noncompetitive procurement for both upsells and renewals
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader
• Work collaboratively with all cross-functional departments to provide feedback on competition, market, and customers
• Develop and maintain Success Plans for customer base
• Travel note: 1-2 times a year for in-person company or team offsites

Skills

Quota-carrying SaaS experience

Public sector experience

Excellent communication

Cross-functional collaboration

Job description

Swiftly is seeking a Senior Account Manager for its Customer Success team. You will own renewals and end-to-end sales for upsells within mid-sized to large strategic customers, collaborating with Solutions Engineering, Technical Support, Marketing, Partnerships, and Product to expand the Swiftly platform.

The role focuses on retention, upsell generation, and increasing revenue while meeting aggressive targets.