SaaS Account Services Manager – Renewals & Growth

iCIMS Middleware Test Company; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Job summary

iCIMS is a fast-growing SaaS company seeking a Manager in the Account Services Department to oversee customer accounts and ensure needs and expectations are met.

The ideal candidate will hold a bachelor degree, possess strong interpersonal, verbal and written communication, and be proficient with Windows and web technologies. Prior experience with client relations and HR systems is a strong plus.

Qualifications

• Bachelor degree with strong academic record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user of Microsoft Internet Explorer and web-based tech.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision.
• Experience in client relations and HR systems or software project management is a plus.

Responsibilities

• Identify customer needs and opportunities to add products and services.
• Manage multiple accounts with strong interpersonal engagement.
• Participate in sales presentations via conference calls, on-site meetings, and surveys.
• Develop client references, case studies, and testimonials with Marketing.
• Proactively contact assigned clients and work toward 100% renewals.
• Handle escalated customer issues.

Skills

Account management

Customer relations

Communication skills

Presentation skills

Education

Bachelor degree

Job description

iCIMS is a fast-growing SaaS company seeking a Manager in the Account Services Department to oversee customer accounts and ensure needs and expectations are met.

The ideal candidate will hold a bachelor degree, possess strong interpersonal, verbal and written communication, and be proficient with Windows and web technologies. Prior experience with client relations and HR systems is a strong plus.