SaaS Account Manager - Client Growth & Renewals

iCIMS Middleware Test Company; New York (NY); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

iCIMS is seeking a Manager for the Account Services Department to work closely with customers, ensuring their needs are met and value is delivered. The role requires strong ASP systems knowledge and the ability to quickly master the iRecruiter platform, enabling effective communication of best practices to clients.

You will manage multiple accounts, identify opportunities for additional products and services, and contribute to renewals.

Qualifikationen

• Strong interpersonal, verbal and written communication skills.
• Experience with client relations and HR systems and/or software project management is a plus.
• Bachelor degree with strong academic track record.
• Knowledge of ASP systems and ability to learn iRecruiter quickly.

Aufgaben

• Communicate with customers to ensure their needs and expectations are met.
• Identify customer needs and opportunities to add products/services; drive renewals.
• Participate in sales presentations via conference calls, on-site meetings, and client surveys.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Handle escalated customer issues and travel as required.

Kenntnisse

Interpersonal skills

Communication

Presentation skills

Account management

Client relations

HR systems

Project management

Travel willingness

Ausbildung

Bachelor degree

Tools

Microsoft Windows

Internet Explorer

Jobbeschreibung

iCIMS is seeking a Manager for the Account Services Department to work closely with customers, ensuring their needs are met and value is delivered. The role requires strong ASP systems knowledge and the ability to quickly master the iRecruiter platform, enabling effective communication of best practices to clients.

You will manage multiple accounts, identify opportunities for additional products and services, and contribute to renewals.