Client Success Manager - SaaS HR Tech & Renewals

iCIMS Middleware Test Company; Washington (District of Columbia); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

iCIMS is seeking an Account Services Manager in Washington, DC to work directly with customers to ensure needs are met and value is realized from iCIMS products.

The role requires strong interpersonal, verbal and written communication, with the ability to manage multiple accounts and identify opportunities for expansion. A Bachelor degree and experience with HR systems or software project management are advantageous.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with client relations and HR systems and/or software project management is a plus.
• Hands-on user of Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision.

Responsabilités

• Identify customer needs and opportunities to add products and services.
• Participate in sales presentations via calls, on-site meetings, and surveys.
• Collaborate with Marketing to develop client references, case studies and testimonials.
• Proactively contact assigned clients to pursue renewal opportunities and maintain high retention.
• Escalate and resolve customer issues as needed.
• Manage multiple accounts with strong communication and organizational skills.

Connaissances

Account management

Interpersonal skills

Communication

Presentation skills

Sales capability

Client relations

Project management

Formation

Bachelor degree

Outils

iRecruiter

Microsoft Windows

IE/Web basics

Description du poste

iCIMS is seeking an Account Services Manager in Washington, DC to work directly with customers to ensure needs are met and value is realized from iCIMS products.

The role requires strong interpersonal, verbal and written communication, with the ability to manage multiple accounts and identify opportunities for expansion. A Bachelor degree and experience with HR systems or software project management are advantageous.