Client Success Manager — SaaS & Renewals

iCIMS Middleware Test Company; New York (NY); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

iCIMS is seeking a Manager in the Account Services Department in New York to work closely with customers and ensure their needs and expectations are met.

The role requires strong ASP systems knowledge, superb interpersonal and communication skills, and the ability to manage multiple accounts while driving renewals and growth of iCIMS products. A Bachelor’s degree and Windows/IE proficiency are essential.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.
• Knowledge of ASP systems and ability to quickly learn and master the iRecruiter system to effectively communicate best methods to customers.

Responsabilités

• Master the iRecruiter system and communicate efficient methods to customers.
• Manage multiple accounts with outstanding interpersonal skills.
• Identify customer needs and opportunities to add additional products and services.
• Participate in sales presentations via conference calls, seminars, on-site meetings, and client surveys.
• Work with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Address escalated customer issues.

Connaissances

ASP systems

Account management

Client relations

Sales presentations

Renewal management

Interpersonal communication

HR systems

Windows OS

Internet Explorer

Verbal & written communication

Self supervision

Software PM experience (HR)

Formation

Bachelor's degree

Outils

Windows OS

Internet Explorer

Description du poste

iCIMS is seeking a Manager in the Account Services Department in New York to work closely with customers and ensure their needs and expectations are met.

The role requires strong ASP systems knowledge, superb interpersonal and communication skills, and the ability to manage multiple accounts while driving renewals and growth of iCIMS products. A Bachelor’s degree and Windows/IE proficiency are essential.