Growth & Retention SMB Account Manager (SaaS)

Rippling (Netherlands); San Francisco (CA); Hybride; USD 117 000 - 143 000; Plein temps

Résumé du poste

Rippling in the United States is seeking a self-driven Account Manager to own a portfolio of customers and guide them in maximizing Rippling's back-office HR products. You will drive adoption, retention, and revenue growth through consultative engagement across the customer lifecycle.

This quota-carrying role blends hybrid collaboration across a US-based team, requiring coordination with product, support, and operations to expand the customer footprint and deliver long-term value.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of meeting and exceeding quota via new product sales and upgrades.
• Ability to run a consultative discovery and demo meeting and a structured sales process.
• Proven success building and maintaining long-term commercial relationships.
• Highly organized, self-motivated, and detail-oriented; strong follow-through.

Responsabilités

• Own revenue retention and growth for a book of business in the SMB segment.
• Engage customers through lifecycle events: go live, renewals, executive reviews.
• Consult with clients to understand HR, IT, Finance, and global workforce needs.
• Navigate strategic sales with multiple stakeholders via remote and in-person meetings.
• Negotiate procurement and contracts; manage customer relationship.
• Build and manage a pipeline of cross-sales, upgrades, and renewals.
• Develop knowledge of Rippling products and drive customer adoption playbooks.
• Partner with product, support, and operations teams to ensure success and long-term commitment.
• Take an entrepreneurial, proactive approach to maximize adoption.

Connaissances

SaaS experience

Quota carrying

Consultative selling

Relationship building

Communication

Organization

Integrity

Description du poste

Rippling in the United States is seeking a self-driven Account Manager to own a portfolio of customers and guide them in maximizing Rippling's back-office HR products. You will drive adoption, retention, and revenue growth through consultative engagement across the customer lifecycle.

This quota-carrying role blends hybrid collaboration across a US-based team, requiring coordination with product, support, and operations to expand the customer footprint and deliver long-term value.