SaaS Account Manager — Hybrid, Growth & Retention Leader

Rippling; Chicago (IL); Hybrid; USD 125.000 - 130.000; Vollzeit

Zusammenfassung

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid US-based team. You are the primary relationship owner for your customers, guiding them to optimize Rippling’s HR, IT, and finance solutions and drive adoption, retention and revenue growth.

You will manage a pipeline, engage customers through live and remote meetings, and partner with cross-functional teams to deliver value and help shape Rippling’s product roadmap.

Qualifikationen

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.

Aufgaben

• Own the primary relationship with each customer to guide their use of Rippling’s HR, IT, and finance products.
• Navigate complex customer issues and lead initiatives to meet adoption, retention and revenue growth.
• Manage a pipeline of new cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop knowledge of Rippling products and execute customer adoption playbooks to drive value.
• Partner with product, support, and operations teams to ensure customer success and inform the product roadmap.

Kenntnisse

SaaS account management

Quota carrying sales

Consultative selling

Relationship building

Strong communication

Jobbeschreibung

Rippling is seeking a self-driven, growth-minded Account Manager to join our hybrid US-based team. You are the primary relationship owner for your customers, guiding them to optimize Rippling’s HR, IT, and finance solutions and drive adoption, retention and revenue growth.

You will manage a pipeline, engage customers through live and remote meetings, and partner with cross-functional teams to deliver value and help shape Rippling’s product roadmap.