SaaS Account Manager: Growth & Retention (Remote)

United States Digital Space LLC; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare (dental & vision)

Home/Co-working stipend

Flexible PTO

Impactful work in retail tech

Job summary

Endear is building the first modern CRM for retail teams, enabling salespeople to have more personalized conversations. We seek an account manager who owns customer success and sees upsells and referrals as part of their role.

You'll manage relations with key accounts, onboard new customers, and drive adoption, expansion, and renewal in a remote-first startup environment. Retail familiarity is a plus and growth is a given.

Qualifications

• 2+ years experience in account management for a B2B SaaS company.
• Experience working with retail businesses is a plus.
• Comfortable working at a 100% remote company.
• Ability to self-manage in a fast-paced startup.
• Collaborates across Sales, Product and Marketing.

Responsibilities

• Develop strong relationships with customers to ensure their success with Endear.
• Perform customer trainings and onboardings with screenshare walkthroughs and Q&A.
• Periodically check in on account health & performance to spot potential drop offs in adoption.
• Identify opportunities to improve performance through strategic guidance and materials.
• Guide customers through expansion/renewal processes.
• Develop video and written resources to enhance customer success.
• Work cross-functionally with product and marketing for feedback opportunities.
• Support the sales team for smaller opportunities.
• Maintain active customer support over chat, email, and phone when needed.

Skills

Account management

SaaS sales

Customer success

Remote work

Job description

Endear is building the first modern CRM for retail teams, enabling salespeople to have more personalized conversations. We seek an account manager who owns customer success and sees upsells and referrals as part of their role.

You'll manage relations with key accounts, onboard new customers, and drive adoption, expansion, and renewal in a remote-first startup environment. Retail familiarity is a plus and growth is a given.