Growth & Renewals SaaS Account Manager (Remote/Hybrid)

Reachdesk; Boston (MA); Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary with stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers. This role focuses on renewals, expansion, and cross-sell opportunities, with some prospecting within your book of business.

You will build executive-level relationships, drive revenue opportunities, and coordinate cross-functional teams to deliver measurable outcomes for customers and Reachdesk.

Qualifications

• 5+ years in account management or similar revenue roles.
• Experience with renewals, upsells, and cross-sells.
• Background in subscription-based SaaS or recurring revenue.
• Proven ability to build executive-level relationships.
• Strong written and verbal communication and analytical skills.
• Self-motivated, organized, able to manage multiple priorities.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders.
• Drive upsell, cross-sell, and expansion within accounts.
• Prospect to expand Reachdesk’s opportunities within your book.
• Lead renewal and commercial discussions including pricing and terms.
• Run account planning and business reviews tied to outcomes.
• Identify customer challenges early and coordinate cross-functional solutions.
• Coordinate teams to help customers achieve the right outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk in executive-level discussions.

Skills

Account management

Revenue ownership

Renewals

Upsell & cross-sell

SaaS / recurring revenue

Executive relationships

Written & verbal communication

Time management

Job description

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers. This role focuses on renewals, expansion, and cross-sell opportunities, with some prospecting within your book of business.

You will build executive-level relationships, drive revenue opportunities, and coordinate cross-functional teams to deliver measurable outcomes for customers and Reachdesk.