Enterprise SaaS Account Manager — Growth & Renewals

SOCi; United States; A distancia; USD 75.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental & Vision

Wellness incentives

401(k) with company match

Flexible PTO

Descripción de la vacante

SOCi is seeking a results-driven Account Manager to expand and retain revenue within our existing client base. You’ll partner with Customer Success, identify growth opportunities, and manage upsell and renewal negotiations from proposal to signature.

Build account plans, nurture executive relationships, and drive adoption of SOCi solutions across multi-location brands while maintaining forecast accuracy and pipeline discipline.

Formación

• Experience managing quota-bearing roles in B2B/SaaS.
• Ability to close renewals and upsell with clients.
• Strong communication and cross-functional collaboration.

Responsabilidades

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
• Focus on solving business challenges through innovation, while keeping a customer-first mindset.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.

Conocimientos

Quota carrying

Renewals upsell

Executive relationships

Communication collaboration

Forecasting pipeline

Cross-functional teamwork

Sales process

CRM (Salesforce)

Negotiation

B2B SaaS experience

Herramientas

Salesforce

Descripción del empleo

SOCi is seeking a results-driven Account Manager to expand and retain revenue within our existing client base. You’ll partner with Customer Success, identify growth opportunities, and manage upsell and renewal negotiations from proposal to signature.

Build account plans, nurture executive relationships, and drive adoption of SOCi solutions across multi-location brands while maintaining forecast accuracy and pipeline discipline.