SaaS Account Manager - Client Success & Growth

ABC Legal Services; United States; Remote; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Life insurance

AD&D insurance

Long-term disability insurance

Flexible spending accounts

Pet insurance

Job summary

ABC Legal Services is seeking a proactive customer success/account manager to help clients achieve their goals and address their needs across services. This position is part of a national leader in service of process with offices across the US.

The role emphasizes building relationships, coordinating with internal teams, ensuring client adoption and retention, and meeting sales goals with current and new customers. Strong communication and SaaS experience are essential.

Qualifications

• 3-5 years in customer support and/or account management.
• Track record of increasing client satisfaction, adoption and retention.
• Understanding of the account management journey.
• Experience with agile processes and development-ready stories.
• Prior experience with SaaS platforms.
• Strong communication and interpersonal skills.

Responsibilities

• Build and maintain long-lasting customer relationships.
• Communicate with clients to understand and address their needs.
• Help resolve issues and track client processes.
• Deliver exceptional day-to-day client service.
• Act as liaison between customers and internal teams.
• Develop key relationships across accounts.
• Meet sales goals with current and new customers.

Skills

Customer support

Account management

SaaS experience

Agile processes

Communication skills

Relationship building

Job description

ABC Legal Services is seeking a proactive customer success/account manager to help clients achieve their goals and address their needs across services. This position is part of a national leader in service of process with offices across the US.

The role emphasizes building relationships, coordinating with internal teams, ensuring client adoption and retention, and meeting sales goals with current and new customers. Strong communication and SaaS experience are essential.