Enterprise Customer Success Manager — AI-Driven Growth

ABC Legal Services; Oregon; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Paid holidays

Floating holidays

Life Insurance & AD&D

Long Term Disability

HSA/FSA programs

Employee Assistance Program

Job summary

ABC Legal Services, via its Docketly platform, seeks a customer success leader to own a portfolio of enterprise law firm clients, optimize outcomes, and drive growth. You will analyze data to spot risks and opportunities, conduct quarterly business reviews, and guide clients through technical integrations with AI-assisted insights.

The role emphasizes a strong analytical edge, ability to work with dashboards, and proactive communication in a remote, fast-paced environment.

Qualifications

• 3–5 years in customer success, account management, or a client-facing role with an analytical edge.
• Able to independently dig into data, find trends, and communicate clearly.
• Experience with AI tools and dashboards is a plus.

Responsibilities

• Own a portfolio of enterprise law firm clients, focusing on outcomes, satisfaction, and growth.
• Lead quarterly business reviews with firm leadership and manage escalations.
• Set up EDI and API integrations; field mapping, SFTP access, and result codes; leverage AI for analysis.

Skills

Data analysis

AI tools

BI dashboards

Client communication

Tools

Metabase

Jira

Slack

Intercom

Job description

ABC Legal Services, via its Docketly platform, seeks a customer success leader to own a portfolio of enterprise law firm clients, optimize outcomes, and drive growth. You will analyze data to spot risks and opportunities, conduct quarterly business reviews, and guide clients through technical integrations with AI-assisted insights.

The role emphasizes a strong analytical edge, ability to work with dashboards, and proactive communication in a remote, fast-paced environment.