Customer Success Manager | Hybrid | Adoption & Training

Meltwater Group; Charlotte (NC); Hybrid; USD 48.000 - 103.000; Vollzeit

Benefits dieser Stelle

PTO

Medical/Dental/Vision

401(k) matching

CalmApp subscription

Hybrid work style

Zusammenfassung

Meltwater is seeking a Customer Success Manager to drive adoption, growth, and renewal success across our diverse customer base. You will partner with Renewal and Account Managers to understand client needs and tailor Meltwater solutions to achieve measurable outcomes.

You will train users, monitor adoption, and support customers through renewal cycles with a strong emphasis on retention and value delivery. This role emphasizes collaboration across teams and proactive risk management.

Qualifikationen

• Bachelor's degree preferred.
• 2+ years in customer success or account management.
• Excellent communication and interpersonal skills.
• Results-driven and proactive in identifying needs.
• Collaborative and cross-functional teamwork.
• Strong English written and verbal communication.
• Hybrid work schedule requiring in-office presence 3 days a week.
• Ability to work legally in country of hire.

Aufgaben

• Collaborate with Renewal Managers and Account Managers to align customer needs.
• Provide strategic guidance to ensure adoption of Meltwater solutions.
• Equip clients with tools and resources to drive advocacy and renewals.
• Understand customers' organizational context to tailor Meltwater solutions.
• Identify upsell and cross-sell opportunities with Account Managers.
• Engage accounts ahead of renewal dates to mitigate risks.

Kenntnisse

Customer success

Account management

Communication

Relationship building

Cross-functional collaboration

English fluency

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

Meltwater is seeking a Customer Success Manager to drive adoption, growth, and renewal success across our diverse customer base. You will partner with Renewal and Account Managers to understand client needs and tailor Meltwater solutions to achieve measurable outcomes.

You will train users, monitor adoption, and support customers through renewal cycles with a strong emphasis on retention and value delivery. This role emphasizes collaboration across teams and proactive risk management.